Neil Hipkiss Fine Art Studio, Worcester

Terms and Conditions

Welcome to Neil Hipkiss Fine Art Studio website terms and conditions for use. These terms and conditions apply to the use of this website at www.neilhipkiss.com.

Our Contact Details

The Company is registered in United Kingdom under company number 36235 45143. Our contact details are Neil Hipkiss Fine Art Studio, P.O. Box 781, Worcester, WR4 4BQ, United Kingdom. If you have any questions please contact us either by email on hipkiss811@btinternet.com or telephone on +44 (0)1886 888 658.

Acceptance of Orders

By placing an order, either written, verbally or via our 'Buy Now' online checkout process, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. We may refuse to accept an order where goods are not available or if there has been a pricing error. We reserve the right to reject any order for whatever reason, at any time, in this event we will contact you as soon as possible. Card payments may be debited before the contract is formed, if your order is ultimately rejected, a refund will be made immediately.

Prices

All prices indicated are in GB pound sterling. Our prices do not include VAT as we are not at this point in time registered for VAT. The price is also exclusive of any local import taxes that may be levied. The total cost of your order is the price of the goods ordered plus the delivery charges as set out in this website. The delivery of oil paintings is by special arrangement and is not included in the price. All prices quoted for artwork exclude framing unless specifically stated.

Overseas Orders - Exchange Rate

The payment will be deducted in GB Pounds and will be converted to your local currency at the exchange rate on the day of processing. Please check the exchange rate before ordering as fluctuations will mean that the final price may differ from day to day.

Postage and Packaging

Your print is individually checked and approved before being carefully wrapped in a cellophane sleeve and then secured inside a strong, large diameter cardboard tube. Oil paintings are carefully packaged and sent in a sturdy plywood crate. All items are sent by insured post so please ensure an address is provided where a signature can be obtained.

Delivery Schedules

Giclée prints are individually produced to order and then signed by the artist, Neil Hipkiss; we aim to despatch prints within 4 weeks of receiving an order. In practice for most orders it is quicker than that, usually within 10 business days. Commissioned pencil drawings and oil paintings will be delivered by agreement. In no event shall we be liable to pay for any damages or penalty for any delay in delivery of the goods however caused.

Our Returns Policy

In the unlikely event that you are not satisfied with goods you receive, you have the right to return your order within 7 working days of receipt of goods, providing that we receive the goods in perfect condition in their original packaging and suitable for resale we will be happy to refund you the full cost of the goods returned. The cost of the return postage and insurance will be paid by you.

We regret that we cannot accept returns for remarque prints or commissioned original works of art. This returns policy does not affect your statutory rights.

Damaged items / Accepting Delivery of Parcels

Your delivery is insured so if there are any external indication of damage on receipt it is important that you make a note of this against your signature and inform us within 48 hours of receipt. Goods which are subsequently damaged after receipt, will not be replaced.

Cancelling an Order

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of goods within 7 working days of delivery for none custom-made items. Remarque prints and commissioned original works of art are specifically created at the customers request and are exempt from the Cancellation provision of the Regulations.

If you wish to cancel a non custom-made order please notify us by telephone on +44 (0)1886 888 658 or email us at hipkiss811@btinternet.com. If the goods have been delivered to you, you will be responsible for returning them to us, at your cost, in their original packaging. It is your responsibility to package the goods adequately and safely, as we do not accept liability for packages damaged during transit back to us.

All paintings, images and text remain the copyright of the artist (Neil Hipkiss) and may not be reproduced or transmitted by any means, electronic, mechanical, photocopying or otherwise, for either private or commercial use, without the prior written consent of the artist. Copyright © 1997-2010 Neil Hipkiss. All rights reserved.

Disclaimer

Whilst every effort has been taken to ensure that all the information contained in this website is accurate and up to date, Neil Hipkiss Fine Art Studio cannot accept any liability to any party for loss incurred by reliance placed on the information contained in this website or through omission or errors, howsoever caused.

Specifications

Please be aware that the colours and appearance of artwork may vary slightly from the way they appear on the screen, this is dependant on the calibration and settings of individual screens and browsers.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if, for any reason, this website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Data Protection

We will take all reasonable precautions to protect your security and privacy and we will never pass on your personal information to a third party. Online payment is secure through PayPal - we don't see your credit card details at any stage of the transaction.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

Changes to the Terms & Conditions

We reserve the right to change the Terms & Conditions, and post a new version on our website. In this instance the new version will take effect from the time of posting on the site. It is your responsibility to familiarise yourself with the terms and conditions regularly to ensure that you are aware of any changes.

Finally, may we thank you for taking the time to read our terms and conditions,

we sincerely hope you enjoy using our website and we look forward to your future custom.

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